Privacy Policy
Last updated: 3 October 2026
Optional Meta advertising measurement
With your separate advertising consent, C.Flex uses Meta Pixel for Facebook and Instagram advertising measurement. Events include page visits, product views, searches (without search text), successful bag additions, checkout starts and verified purchases. Event data includes product identifiers, quantities, GHS values and an order event identifier. We do not include names, phone numbers, emails, delivery details, supplier information or internal costs in these events. Meta may receive IP address and browser information and use cookies under its own privacy policy. Advertising consent is off by default, stored on this browser, and can be withdrawn in Advertising privacy preferences on the storefront. Do Not Track and Global Privacy Control are respected. Private payment and order-tracking URLs do not emit Pixel events; an opted-in verified purchase may be delivered on your next clean storefront visit.
Shopping measurement and bag recovery
With optional shopping measurement, normalized product-search terms help us identify demand and searches with no results. Obvious contact details and web addresses are filtered out. Search terms are available only to authorized store staff, are not included in Meta events, and expire after 90 days. Recently Viewed has a separate device-only opt-in: it keeps product identifiers and viewing times for seven days, and can be cleared without enabling shopping measurement.
Optional shopping measurement stores meaningful product and checkout events. With that permission, an expiring first-party browser reference and shopping bag snapshot help us understand shopping journeys. References are not your real identity and do not identify anonymous visitors across devices. Journey snapshots expire after 30 days. You can withdraw shopping measurement in storefront preferences. Recovery contact details are associated only where you separately opt in to reminders for the selected channel. Recovery records and private return links expire after 14 days. You can withdraw through the return link or contact us to record an opt-out. Checkout contact information alone is not marketing permission.
Where separately authorized and configured, Meta Conversions API delivers the same shopping events from our server with matching event identifiers to prevent duplicates. It includes a hashed pseudonymous session reference for permitted matching, with no name, email, phone, delivery address or payment credentials. Hashing does not make that reference anonymous. Delivery retries are bounded to 24 hours; diagnostic delivery records expire after 30 days. Confirmed purchases suppress recovery, and unresolved payments are not reminder opportunities. No automated recovery messaging is active.
Information we use
We process the name, phone number, email, delivery address or location, order history and payment transaction reference or status you provide or generate while shopping. We may process basic website and device information needed for security and service operation.
Why and with whom
We use information to fulfill and deliver orders, provide customer support, verify payments, prevent fraud, keep business records and improve the store. Paystack handles online payment processing. Couriers receive delivery details where needed to deliver an order.
Contact Contact C.Flex for questions about your information. We keep records as needed for orders, support and applicable business obligations, and restrict access to authorized staff.